User experience design, workshop and meeting facilitation, information architecture and taxonomy, data visualization, design strategy, client relationship management, process and workflow improvement, team management, earnestly trying to be a kind and empathetic person who becomes more and more so with each passing day, etc.
I lead a team of UX designers, visual designers, and strategists. In addition to overseeing all design and content strategy related work at Velir and the professional development of my own team, I collaborate directly with clients as an executive sponsor and still perform UX design on several of our most critical accounts. I also work extensively in business development and client relationship management, and on teams guiding a variety of internal initiatives (e.g. overall company direction, process improvement, performance management, and culture.)
In my first role as a team manager, I set the group's direction and built Velir's UX and design practice from three people (including me) to nine. I continued to do UX design on projects while using my work to help define processes and workflows for Velir overall. Also, I began to play a very large role in writing proposals and pitching for new business.
I wireframed websites, built information architectures and taxonomies, conducted user and stakeholder research, wrote personas, helped design data visualizations, etc. I was the only UX designer at Velir and drove many of our first "full-service" (i.e. not purely implementation) projects in close collaboration with a senior visual designer.
I managed the day-to-day operations and overall client relationship for what was, at the time, our largest account (the Brookings Institution). I guided over a dozen projects, including data visualizations, iOS applications, and primarily Brookings' complete 2012 website redesign, from start to successful launch.
I constructed a resource management and time-tracking system out of several loosely-connected software products and used it to plan and maintain H&G's project calendars and personnel allocations. I also did some account management and light UX strategy.
I helped public broadcasting clients and large non-profits manage their fundraising campaigns via a suite of proprietary software, including Team Approach. I worked a lot via the command line, wrote SQL and PL/SQL code (not very well), and also developed some good client-management skills.