Design strategy, user experience design, workshop and meeting facilitation, information architecture and taxonomy, data visualization, client relationship management, process and workflow improvement, team management, communications, earnestly trying to be a kind and empathetic person who becomes more and more so with each passing day, etc.
18F is a strategy/design/development office within the United States federal government that works to improve how the government serves the public through technology. My job is to help improve the user experience of US federal services by making them more user-centered, humane, understandable, and effective.
After leaving Velir, I freelanced as a strategy and UX design consultant, helping with governance issues and complex IA and interaction-based product design challenges.
I led a team of UX designers, visual designers, and strategists. In addition to overseeing all design and content strategy related work at Velir and the professional development of my own team, I collaborated directly with clients as an executive sponsor and still performed UX design on several of our most critical accounts. I also worked extensively in business development and client relationship management, and on teams guiding a variety of internal initiatives (e.g. overall company direction, process improvement, performance management, and culture.)
In my first role as a team manager, I set the group's direction and built Velir's UX and design practice from three people (including me) to nine. I continued to do UX design on projects while using my work to help define processes and workflows for Velir overall. Also, I began to play a very large role in writing proposals and pitching for new business.
I wireframed websites, built information architectures and taxonomies, conducted user and stakeholder research, wrote personas, helped design data visualizations, etc. I was the only UX designer at Velir and drove many of our first "full-service" (i.e. not purely implementation) projects in close collaboration with a senior visual designer.
I managed the day-to-day operations and overall client relationship for what was, at the time, our largest account (the Brookings Institution). I guided over a dozen projects, including data visualizations, iOS applications, and primarily Brookings' complete 2012 website redesign, from start to successful launch.
I constructed a resource management and time-tracking system out of several loosely-connected software products and used it to plan and maintain H&G's project calendars and personnel allocations. I also did some account management and light UX strategy.
I helped public broadcasting clients and large non-profits manage their fundraising campaigns via a suite of proprietary software, including Team Approach. I worked a lot via the command line, wrote SQL and PL/SQL code, and also developed my client-management skills.